Refund Policy

Effective: 11 September 2026

These terms are a practical website draft for SK eStore Solutions. Have your legal/tax adviser review them before commercial launch, especially refund, tax, data-processing and licence clauses.

1. Try before purchase

Where a 14-day trial is available, we encourage you to use it to confirm compatibility, workflow fit and system requirements before purchasing an annual subscription.

2. Before activation

If payment has been made but the licence has not been issued or activated, contact us promptly. Where the order can be cancelled without third-party or processing loss, we will review a refund request.

3. After licence activation

Because software licences and digital access can be delivered immediately, subscription fees are generally not refundable after activation or material use, except where required by applicable law or where we agree that the purchased software cannot be supplied as described and a reasonable remedy is not possible.

4. Duplicate or incorrect payment

Verified duplicate charges or payment errors will be investigated and corrected. Please provide the payment reference, invoice details and the email/phone used for the order.

5. Third-party charges

Charges paid directly to third parties, including messaging, API, cloud or payment-service providers, are governed by those providers and are not refundable by SK eStore Solutions unless collected by us and expressly included in our refund decision.

6. How to request

Email sales@skestoresolutions.com with your invoice/order ID, licence details and reason for the request. Nothing in this policy removes rights that cannot legally be waived.